FAQ

Q: Are you a factory or a trading company?

A: We are a professional door and window manufacturer with our own factory, and we also provide export trade services. Our factory is located in Jinnan District, Tianjin. All products are self-produced to ensure quality control, strong price competitiveness, and support for deep customization.

Q: Does the company have export experience? What are the main markets?

A: We have completed the full set of qualification procedures including import and export rights, electronic port, and customs registration, and strictly follow the trade policies of Chinese customs and target countries. Our main markets include the United States, Russia, Singapore, Saudi Arabia, Germany, and Southeast Asia, among others. We are familiar with the standards, certifications, and import requirements for doors and windows in various countries and can provide compliant solutions.

Q: What types of door and window products do you offer?

A: We produce a variety of doors and windows, including:

Materials: Broken bridge aluminum alloy, plastic steel (UPVC), aluminum-wood composite, solid wood, etc.

Q: Does the product meet international quality standards?

A: Yes. We have obtained multiple international certifications (such as ISO 9001, CE, ASTM, SGCC, etc.) and strictly adhere to the standards of the target markets (such as EN standards in Europe, AAMA standards in the United States, and AS standards in Australia). All products have passed tests for strength, air tightness, water tightness, etc.

Q: Can the size, color and design be customized?

A: Of course. As a factory, we support full-process customization, including size, color (available in RAL color chart), glass configuration (such as double-layer insulating LOW-E glass, ultra-clear glass, laminated glass, fire-resistant glass, insulating glass with built-in blinds), hardware brand (such as HOPPE, Siegenia, Noto, SIMOKE, JIANLANG, etc.) and opening method. We welcome you to provide drawings or requirements, and we will design a solution for you.

Q: How can I obtain a quotation? What information is required?

A: Please provide the following information through the "Quotation Form" on the website or by email, and we will calculate it for you promptly:

Product type, size, material, glass configuration, hardware requirements, expected purchase quantity. If you have drawings or technical parameters, please send them along.

 

Q: What is the minimum order quantity (MOQ)?

A: The MOQ for regular products is [e.g. 20 sets or 1 container], and for customized products, it can be negotiated based on your requirements. We also accept sample orders to facilitate your quality testing.

Q: What payment methods do you offer?

A: We support flexible and secure payment methods, including T/T (Telegraphic Transfer), L/C (Letter of Credit), PayPal, etc. The specific method can be negotiated based on the order amount and the stage of cooperation.

Q: How long is the production cycle?

A: The production cycle for regular orders is [for example: 15-30 days, depending on the order quantity], while complex custom products may take longer. After confirming the order, we will provide a detailed production schedule and update the progress regularly.

 

Q: How do you ensure product quality?

A: We implement full-process quality control:

Raw materials are sourced from well-known suppliers (such as aluminum materials from brands like Heping and Xige);

Production strictly adheres to ISO standards, with quality checks at every stage;

Comprehensive tests are conducted before products leave the factory (such as wind pressure resistance, water tightness, repeated opening and closing, etc.);

Third-party inspection can be arranged (such as SGS), or production process videos/photos can be provided.

Q: How are logistics and delivery arranged?

A: We offer comprehensive export logistics services:

Arrange sea or land transportation according to your requirements (FOB/CIF/DAP terms, etc.);

Professional packaging (moisture-proof, shock-proof, container reinforcement);

Assist with export customs clearance and document processing (such as bills of lading, certificates of origin, packing lists, insurance, etc.);

Can be delivered to the designated port or warehouse.

Q: What should I do if there is a quality issue with the product?

A: We offer a quality guarantee (specific terms are subject to the contract). If the problem is caused by production issues, we will provide free repair or replacement of parts, and offer remote technical guidance. For damages not caused by quality issues, we can also provide paid parts supply.

 

Q: Is installation guidance or technical support provided?

A: Yes. Each batch of goods comes with an English installation manual and technical parameter sheet. We can also provide remote guidance via video or online meetings, or assist in recommending local installation teams.

Q: Can you provide samples? How are the sample cost and shipping fee calculated?

A: We support providing samples. The sample cost includes the production cost and logistics fee. If a bulk order is placed subsequently, the sample fee will be fully deducted from the bulk order payment, which means you can get the samples for free.

 

Q: Can we visit the factory?

A: Welcome! We encourage our customers to visit the factory in person to inspect the production lines, testing equipment and finished product displays. If you plan to visit, please make an appointment in advance and we will arrange a dedicated person to receive you. We also welcome you to take a "cloud tour" via video call.

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